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Offside juvenile equipment each franchisee is VIP
"Every franchisee is a VIP," is a phrase often heard from the customer service team of Offside's teenage division. In line with Offside's business philosophy, "integrity" is the foundation of every partnership, and "mutual benefit" is the ultimate goal. Every franchisee is treated as a valued VIP, and the company is fully committed to delivering exceptional service.
Offside's young team is equipped with a highly professional customer service department, responsible for communication and support across hundreds of franchisees nationwide. The concept of "Every franchisee is a VIP" has become their guiding principle. Beyond daily communication, they stay closely connected with each franchisee's operations, offering advice and strategies to help boost profits.
When franchisees face challenges, the team patiently explains solutions. If a franchise's performance declines, they proactively analyze the causes and work together to find effective remedies. When there are differences in opinions, they actively listen and handle them with care and respect.
In Offside's service philosophy, there are no "369 points" — no distinction or hierarchy. Each franchisee is treated equally, with the same level of attention and dedication. Every one is a VIP, and together, we build a bright and successful future.