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Offside juvenile equipment each franchisee is VIP
"Every franchisee is a VIP," is a phrase often used by the customer service team of Offside's teenage division. In line with Offside's business philosophy, "integrity" forms the foundation of every partnership, while "mutual benefit" is the ultimate goal. Every franchisee is treated as a valued VIP, and the company is fully committed to delivering exceptional service.
Offside's young team is equipped with a highly professional customer service department, responsible for communication and support across hundreds of franchise locations nationwide. The idea that "every franchisee is a VIP" has become their guiding principle. Beyond daily communication, they stay closely connected with each franchisee, monitoring their business performance and offering advice to help boost profits.
When franchisees face challenges, the team listens patiently and provides clear explanations. If a franchise's performance declines, the team takes the initiative to analyze the root causes and find effective solutions. When there are differing opinions, the team actively listens to the franchisee's suggestions and handles any disagreements with care and professionalism.
In Offside's service philosophy, there are no "369" points—no distinctions or hierarchies. Each franchisee is treated equally, with the same level of respect and dedication. Every one is considered a VIP, and together, we build a successful and prosperous future.