There is a problem I don't know how to deal with it. It is easy to find the target customer's website. It is also very easy to find the email, but the email is usually the customer's total mailbox, not the email of the import or purchasing manager. How can I make it? Is the product introduction letter sent to the person in charge? Is there any better way? "Foreign wisdom multi-star" A: Generally, the emails published on the Internet are all sold or not the main person in charge, because everyone is deeply affected by spam, and the common email address is just as important as your mobile phone number. First of all, when you send emails to potential customers, pay attention to the use of the title. Do not use words with strong advertising meanings, such as "cooperation", "DearSir", "your company name", etc., directly using the product name or direct topic. Intention to customers, do not be treated as spam, if the other party has the intention to cooperate, will forward your mail to the person in charge. Otherwise, even if it is received by the person in charge, it will not achieve good results. In addition, you can choose your weekend to explain your intentions to the contact person, maybe he can tell you. Because of the weekend, everyone's work mood is basically good!
2. Q: What goods are subject to commodity inspection?
If the goods are to be exported, I don’t know if such goods need to be inspected for export. What should I do? Where can I find relevant information?
"Foreign wisdom multi-star" A: 1, select the HS code, and then look at its regulatory conditions: "B" exports are subject to commodity inspection. It can be found on the Shanghai Customs website. 2. Consult the local commodity inspection bureau. Generally divided into statutory commodity inspection and exemption inspection, generally the factory conducts commodity inspection, and needs to bring relevant information. Different commodity inspection bureaus require different requirements, and may also entrust inspection.
3. Q: The customer has remitted the money to the wrong US dollar account. What should I do?
The agent company account is wrong, and the account has written a 0. Now the guest has given me the order, what should I do?
"Foreign wisdom multi-star" A: If the payee is correct, the problem is not big. Ask the agency to consult with the bank. Can you enter the account with the letter of guarantee? If you can't, ask the bank to pay the account and then deposit it. Immediately issue a message to change the receiving account number. After receiving the change, the domestic bank can record the money.
4. Q: What happens if the product passes the delivery date and the foreign merchant does not want the goods?
The product has passed the delivery date, foreign companies do not want goods, the product is this year's new spring clothing! Foreign merchants have already experienced the delivery date, and foreign companies don’t want it. What should the factory do?
"Foreign wisdom multi-star" A: The guests generally have their SALESEASON, after the sales season products are not good to sell. Now you can either sell them to the price or find other guests. Of course, you can also contact the closing goods for them to handle. Can be checked on the search engine.
5. Q: What if the customer does not send a ship?
A customer contract was signed, the relevant letter of credit was opened, and the price clause was FOB, but the customer did not send the ship because of the price change. What should I do?
"Foreign wisdom multi-star" A: The customer does not send a ship, it proves that he does not want goods. You can try to communicate with him to see what conditions or requirements he has to continue to perform the contract. If you really don't want to ship, then look at the L/C opened by the customer is revocable or irrevocable. If it is irrevocable, it cannot be revoked without our consent. The key question is: who is in breach of contract first, if the customer defaults first, then after the negotiation is not established, it is required to terminate the contract and demand compensation for liquidated damages and losses; if it is the default of its own, then negotiate with the customer, It is better to convince the customer, to win the customer's understanding, and to send the ship to solve the matter as soon as possible.
Q: I was asked by a customer for a claim. What should I do? !
A total of 50,000 non-standard screws were issued in July last year. Now that the guests have said that 2 of them have been broken, they will return the goods to us. Say that there is a problem with the quality of our goods, they will not use potentially dangerous products and claim for compensation. There has been a small loss to them before. I don't think that the quality of our products is very poor. I didn't write any claims about the claims when I signed the contract, and all the goods were sampled before the shipment and they were all OK. If the guest says that he must make a claim, would you like to post the shipping fee? ! My question is why I didn't find any problems when I shipped to the destination last year. Now I want to use it almost to reflect it again.