March 29, 2024

National Disposal Service Dispute Resolution Measures

National Disposal Service Dispute Resolution Measures

Dyeing and dyeing service disputes have always been inconvenient diseases in consumer complaints. Because there is no evidence to support, how clothes are shattered and how to divide the responsibility, how much compensation can only rely on consultation mediation. Recently, the “Measures for Resolving National Dispute Handling Disputes” (hereinafter referred to as the “Measures”) has been introduced to fill the gaps in this area of ​​the city, and how the clothes have been washed is finally no longer a misleading account.

The "National Measures for Dyeing and Disposing Dispute Settlement" issued this time provides specific basis for the resolution of the disputes involving the washing and dyeing services. According to Wang Jidong, secretary general of the Dalian Dyeing & Finishing Industry Association, there are three aspects that have practical value in practical operation.

Highlight 1:

Explain the time limit for clothing leakage and contact with customers. “The first “measure” stipulates the time limit for clothing detection and contact with customers.” Wang Jidong told reporters that many disputes during actual operations were not discovered when the front desk received clothes and were found before cleaning in the background. , Or the customer took away the clothes and came back to say that there are problems with the clothes, it is difficult to define the problem of who is in the hands of the clothes. The “approach” clearly stipulates that the laundry shop should contact the consumers within 72 hours before the missed clothing is processed, and keep the clothes as it is, otherwise the problem will be borne by the laundry; The operator proposes.

Highlight 2:

The washing mark is misleading. The operator can disregard the Dalian washing and dyeing industry once had an industry-famous case. An internationally renowned leather garment that was sent by the customer actually wrote on the label “Can't be washed and can't be dry-cleaned” and put the top dyeing in the country. Experts are stumped. Wang Jidong stated that there are many cases where the laundry label is unknown or incorrect. Before the “approach,” the laundry shop often backs up garment factories. According to the "Measures", "For the misleading of the washing mark, failing to meet the quality standards for washing and dyeing or even damage, the operator may not be liable."

Highlight 3:

There is no stipulated value preservation, and the highest value of laundry washing up to 2,000 yuan in value is also a major highlight of the "approach." As the level of civic consumption increases, laundries often receive tens of thousands of international brand-name clothing. However, in the past there was no clear provision for the compensation standards for such garment washing accidents. Cases occur from time to time.

The "Measures" clearly stipulates that for such garments, operators and consumers may agree to hedge the value of cleaning, the cleaning cost is 5% to 20% of the value of the garment and the agreed value of the value of the hedge, and the amount of compensation shall be paid in accordance with the value of the value of the dispute. If there is no agreed maintenance, the compensation shall be in accordance with ordinary clothing. The highest standard is 2,000 yuan. "Because the professional level of the dyeing and washing service staff is uneven, front-line picking staff may not always be able to judge the value of high-end clothing. With the promise of value preservation and cleaning, the laundry shop can measure whether or not to accept orders according to its own ability." said Wang Jidong. .

Dyeing Services Dispute Mediation Favors Misunderstandings Previously, because there were no relevant provisions as a basis, the handling of dyeing and dyeing service disputes was often a confusing account. Some provinces and cities in China have introduced solutions to disputes in the local dyeing and dyeing industry, but this city has been a blank in this area. According to statistics, the consumption of dyeing and dyeing is a major consumer complaint in the city, and the annual consumer complaints in this area have reached 600 or more, and disputes that have turned into a dyeing and dyeing industry association have become more difficult than in the past year. 40 from.

According to industry analysts, the "approach" throughout the country not only provides a basis for mediating disputes between the consumer associations and industry associations, but also avoids many unnecessary disputes and guides the rational development of the industry. According to the introduction of the City Dyeing and Printing Industry Association, the city is currently working on the establishment of local dyeing and washing service dispute resolution methods that are more in line with the actual situation in Dalian.

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